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TruCare Home and Community Services Enables Member Independence


TruCare Home & Community Services (HCS) facilitates coordination of ancillary (non-clinical) services including those of long-term care and waiver programs. These home and community-based services include those of Medicaid and other government sponsored programs. All of the activities related to the member's care, including clinical, behavioral and ancillary services such as transportation and stability services can be brought together into a single member-centered plan. When the appropriate use of these services are incorporated into a member’s care, the plan’s members are able to stay in a more familiar, independent setting and take a more proactive role in their care while allowing treatment to be administered in a cost effective manner.





TruCare HCS fact sheet

Casenet Overview

Dual Eligible Patients whitepaper



TruCare Mobile


TruCare Home and Community Services Features

TruCare Home and Community Services Benefits

TruCare Home and Community Services offers:


  • Program enrollment management
  • Team-based care coordination
  • Member centered plans (MCP)
  • Non-clinical service requests including transportation requests
  • Individual service plans (ISP)
  • Correspondence management
  • Customized reporting

By enabling member driven care planning and frequent member sign off, the resulting member-centric service plans, which have been developed in partnership with the care management team, ensure successful coordination of waiver programs. TruCare Home and Community Services operates in conjunction with the TruCare Case Management, TruCare Disease Management and TruCare Utilization Management modules, establishing a single platform your team can utilize across your entire population.


TruCare Home and Community Services enables care managers to:


  • Provide Individualized Care
    • Improve outcomes by facilitating the unique needs of community-based care
    • Develop person-centered care plans which involve members, identify individual goals and preferences and meet regulatory requirements
  • Reduce Costs
    • Keep members at home longer and out of more expensive care facilities
    • Coordinate care more efficiently with other participants in the care team and reduce duplicate work and administrative processes
  • Increase Team-based Care Coordination
    • Enable more effective care team coordination by providing centralized access to care information
    • Intervene more quickly to reduce adverse events
  • Improve Engagement and Satisfaction
    • Increase provider engagement and satisfaction by making it easier to deliver individualized care
    • Boost satisfaction by enabling members to live safely and cost-effectively in their preferred setting